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Prof. Dr. Susan P. Williams
Prof. Dr. Petra Schubert
Assoc. Prof. Dr. Catherine Hardy
Söhnke Grams
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Benefits Realisation Management (BRM)
Enterprise Collaboration Systems (ECS)
Enterprise Resource Planning (ERP)
User Experience and Information Design (UXID)
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Social Collaboration Analytics
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B-ACE Framework
Expectations-Benefits Framework (exp-ben)
8C Model for EIM
Benefits Realisation from IT – BeRIT-Model
eXperience Method for Case Studies
Web Analytics Process Framework
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8C Evaluation Matrix
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8C Model
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8C Model
Professor Williams explains the 8C Model
In the following video Prof. Williams explains the 8C- Model:
by Susan Williams
Excel File 8C Evaluation Matrix
The Excel file provides a feature list that is sorted by the inner 4 Cs. It allows a comparison between company requirements and actual features of a tool and is meant to assist in the software evaluation process.
by Petra Schubert
