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Prof. Dr. Susan P. Williams
Prof. Dr. Petra Schubert
Assoc. Prof. Dr. Catherine Hardy
Söhnke Grams
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Benefits Realisation Management (BRM)
Enterprise Collaboration Systems (ECS)
Enterprise Resource Planning (ERP)
User Experience and Information Design (UXID)
Electronic Business Collaboration (EBC)
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B-ACE Framework
Expectations-Benefits Framework (exp-ben)
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Benefits Realisation from IT – BeRIT-Model
eXperience Method for Case Studies
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e-business
Sustainable Competitive Advantages In E-Commerce And The Role Of The Enterprise System
A case study of an Internet pioneer company (LeShop) to explore factors that enable sustainable competitive advantages in B2C retailing.
by Susan Williams
