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Prof. Dr. Susan P. Williams
Prof. Dr. Petra Schubert
Assoc. Prof. Dr. Catherine Hardy
Verena Hausmann
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Benefits Realisation Management (BRM)
Enterprise Collaboration Systems (ECS)
Enterprise Resource Planning (ERP)
User Experience and Information Design (UXID)
Electronic Business Collaboration (EBC)
Business Process Management (BPM)
Enterprise Information Management (EIM)
Governance, Risk and Compliance (GRC)
Digital Workplace Design
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Sociotechnical Change
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B-ACE Framework
Expectations-Benefits Framework (exp-ben)
8C Model for EIM
Benefits Realisation from IT – BeRIT-Model
eXperience Method for Case Studies
Web Analytics Process Framework
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BeRIT Web Application
8C Evaluation Matrix
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e-business
Sustainable Competitive Advantages In E-Commerce And The Role Of The Enterprise System
A case study of an Internet pioneer company (LeShop) to explore factors that enable sustainable competitive advantages in B2C retailing.
by Susan Williams
