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Prof. Dr. Susan P. Williams
Prof. Dr. Petra Schubert
Assoc. Prof. Dr. Catherine Hardy
Expertise
Topics
Benefits Realisation Management (BRM)
Enterprise Collaboration Systems (ECS)
Enterprise Resource Planning (ERP)
User Experience and Information Design (UXID)
Electronic Business Collaboration (EBC)
Business Process Management (BPM)
Enterprise Information Management (EIM)
Governance, Risk and Compliance (GRC)
Digital Workplace Design
Web Analytics
Sociotechnical Change
Methods
B-ACE Framework
Expectations-Benefits Framework (exp-ben)
8C Model for EIM
Benefits Realisation from IT – BeRIT-Model
eXperience Method for Case Studies
Web Analytics Process Framework
Tools & Techniques
BeRIT Web Application
8C Evaluation Matrix
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eXperience
Koblenzer Forum for Business Software (KoFoBiS)
The Koblenzer Forum for Business Software (KoFoBiS) is a platform for the exchange of expert and user knowledge on business software. Users of business software talk about their firsthand experience with the introduction and use of IT systems.
by Petra Schubert
