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Prof. Dr. Susan P. Williams
Prof. Dr. Petra Schubert
Assoc. Prof. Dr. Catherine Hardy
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Benefits Realisation Management (BRM)
Enterprise Collaboration Systems (ECS)
Enterprise Resource Planning (ERP)
User Experience and Information Design (UXID)
Electronic Business Collaboration (EBC)
Business Process Management (BPM)
Enterprise Information Management (EIM)
Governance, Risk and Compliance (GRC)
Digital Workplace Design
Web Analytics
Sociotechnical Change
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B-ACE Framework
Expectations-Benefits Framework (exp-ben)
8C Model for EIM
Benefits Realisation from IT – BeRIT-Model
eXperience Method for Case Studies
Web Analytics Process Framework
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BeRIT Web Application
8C Evaluation Matrix
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Social Media
Developing a Framework for Web Analytics
This article introduces and describes the Web Analytics Framework
by Susan Williams
Social Media and Enterprise Social Software – two very different concepts, don’t mix them in the discussion!
This blog post discusses the important difference between (public) Social Media and (company-internal) Enterprise Social Software.
by Petra Schubert
