Home
People
Prof. Dr. Susan P. Williams
Prof. Dr. Petra Schubert
Assoc. Prof. Dr. Catherine Hardy
Verena Hausmann
Expertise
Topics
Benefits Realisation Management (BRM)
Enterprise Collaboration Systems (ECS)
Enterprise Resource Planning (ERP)
User Experience and Information Design (UXID)
Electronic Business Collaboration (EBC)
Business Process Management (BPM)
Enterprise Information Management (EIM)
Governance, Risk and Compliance (GRC)
Digital Workplace Design
Web Analytics
Sociotechnical Change
Methods
B-ACE Framework
Expectations-Benefits Framework (exp-ben)
8C Model for EIM
Benefits Realisation from IT – BeRIT-Model
eXperience Method for Case Studies
Web Analytics Process Framework
Tools & Techniques
BeRIT Web Application
8C Evaluation Matrix
Services
Corporate Training & Workshops
Business Analysis
User Experience and Information Design Workshops
Design and Evaluation Services
Business Research
Resources
Insight
Search
Social Media
Home
Resource
Social Media
Developing a Framework for Web Analytics
This article introduces and describes the Web Analytics Framework
by Verena Hausmann
Social Media and Enterprise Social Software – two very different concepts, don’t mix them in the discussion!
This blog post discusses the important difference between (public) Social Media and (company-internal) Enterprise Social Software.
by Petra Schubert
